Business advice and planning.

If you’re thinking you may have to employ expensive staff to do your sales and management planning but you’re worried about the on-going costs of such a move, why not discover what Transform could do for your company? Instead of you having to employ a permanent member of staff, with all the add-on costs of NI, pension, car, extra office space and so on, Transform can supply interim direction and planning. We spend time with your company so it feels as though we’re part of it, but we’re not on the payroll.

We can give you an outside view of your business when you’re too close to it to see what’s happening and we have the ability to deal with difficult situations externally.

Working with you, we’ll look at how to improve your:

Exporting potential
Target achieving
Leadership skills
Communications
Profitability
Strategies
Customer service
Team building
Change management
Sales skills
Culture
Management teams’ skills

Skills Training

Your business needs people with a range of transferable skills. Transform can create a range of courses tailored specifically for your industry or business to help your staff learn the skills you need.

How to increase profit by improving your Customer Service.

Many companies with a poor service ethic resort to giving away products (a free bottle of wine, free delivery, product replacements) to make disappointed or dissatisfied customers happy. This is a high unnecessary cost to business. Much better – and cheaper – to get it right first time.

Excellent customer service starts with training your staff and developing a company-deep culture of client care; Transform can design and implement a training programme precisely for your needs.

Sales Training and Target planning.

These are our most popular training programmes; they are geared to the specific needs of each company. We include a whole range of skills, from:

Exporting
Selling Skills
Customer service
Leadership
Strategies and Tactics
Objection handling
Target Setting and achievement
Managing Buyer styles

Who we are.

Dr Barbara McCrory

Barbara has over 30 years in the field of business at Director level. She currently holds a number of roles including: Lecturing with Edinburgh Napier University and Teesside University in the subjects of Entrepreneurial Leadership, Business Growth and Professional Selling and negotiations and holds the position of Associate with Cormack Consulting Group and is the founder of Transform Business Consulting

Tom Marchbanks

Tom Marchbanks is an experienced consultant working with Transform Business & Training Consultancy Ltd. He has over 20 years international business development experience having worked as a Diplomat for the Foreign & Commonwealth Office and Scottish Governments, delivering business advisory services to UK companies looking to grow through international trading.

Dr Susan Laing

Susan has recently retired as Dean of Teesside University Business School where she led the Business School to recreate a comprehensive, vibrant portfolio of relevant courses, and has developed a suite of relationships locally, regionally and internationally with businesses and other Universities and grown the fledging Business School to a multicultural, ambitious team of fifty strong academics.

Jacqui Donnelly

Jacqui is a highly experienced and effective Change Consultant, and Coach, supporting Organisation and Leadership Development, Cultural Change and Business Improvement at multiple levels within organisations With 25+ years’ experience as a HR Director supporting Executive teams to First Level Leaders, in team dynamics and personal leadership development,vels within organisations.

John Patterson

John is a highly driven Business Leader with strong commercial acumen and extensive experience and expertise in business. He has developed a broad and transferable skillset, steering operations within blue chip engineering environments in alignment with core business objectives. Supports decision making processes in business direction, inclusive of strategic planning, execution, and reporting. Committed to promoting talent development, he is an ILM Level 7 accredited coach/mentor, with over 400 hours of coaching/mentoring, both for one to one and on team coaching basis.